Our Privacy Commitment

Your privacy is important to us. This page explains how we collect, use, and protect your information when you use our services or visit our website.

Privacy Policy

Information We Collect

When you interact with our website or use our services, we may collect the following types of information:

Personal Information: Your name, phone number, email address, and service location when you contact us or schedule a repair.
Service Details: Information about your appliance, repair requests, and service history.
Communication Records: Emails, phone calls, or messages exchanged with our team regarding your service.
Website Usage Data: IP address, browser type, pages visited, and time spent on our website to help us understand user behavior and improve our services.

We only collect information that is necessary to provide, maintain, and improve our services efficiently.

How We Use Your Information

We use the information you provide to ensure a smooth, reliable, and personalized service experience. Specifically, we may use your data to:

Schedule and Manage Appointments: Coordinate repair visits, confirm bookings, and keep track of your service history.
Respond to Inquiries: Answer questions, provide support, and address concerns regarding our services.
Improve Our Services: Analyze service requests and website usage to enhance performance, efficiency, and customer satisfaction.
Send Updates and Notifications: Share confirmations, service reminders, or follow-ups related to your appliance repair.
Maintain Legal and Operational Records: Keep accurate records for compliance, accounting, and reporting purposes.

We collect and use only the information necessary to provide these services efficiently and responsibly.

Sharing of Information

We do not sell, rent, or trade your personal information. Your data is only shared in limited circumstances:

With Trusted Partners: Only when necessary to complete your appliance repair or service request.
For Legal Compliance: When required by law or to respond to legal procedures.
To Protect Rights & Safety: To safeguard our business, customers, or employees from potential harm or fraud.

All shared information is handled responsibly and securely.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience. Cookies help us:

Understand how visitors interact with our website
Improve website functionality and load speed
Provide a smoother and more personalized browsing experience

You can choose to disable cookies in your browser settings. Note that some features may not function properly if cookies are turned off.

Data Security

We prioritize the security of your personal information. To protect your data, we implement:

Technical Measures: Encryption, secure servers, and access controls
Organizational Measures: Restricted access for employees and contractors who need your data to provide services
Regular Monitoring: Checks for potential security risks or breaches

While no system is completely secure, we follow industry-standard practices to safeguard your information.

Your Privacy Rights

You have the right to:

Access or update your personal information
Request deletion of your information

To access these rights, contact us via the information given.

Contact Us

We provide reliable appliance repair services for homeowners in Norman, OK. From dryer and washer repairs to other appliances, our experienced technicians are committed to delivering safe and long-lasting solutions.